CUSTOMER SERVICE & BILLING

Our customers are our number one priority. Here you'll find useful information about your service, your bill, and your rights and responsibilities as an Illinois American Water customer. 

We’ve always offered 24-hour customer service, but now that service is even more convenient when you manage your account online. By managing your account online, you can:

• set up accounts
• keep track of water use
• pay bills at your convenience
• request a time to have your service turned on or off
• read and download your local water quality reports
• find helpful information that may help you lower your bill

We welcome your feedback and want you to share your stories about your experience with us.
Customer Service: 1-800-422-2782
Make a payment (24/7): 1-855-748-6066