CONTACT US
Easy Access to Online Tasks
Phone
1-800-685-8660
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
TDD: 711
Reference 1-800-685-8660
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m. Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday.
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
Payment:
West Virginia American Water
1600 Pennsylvania Ave.
Charleston, WV 25302
Career Opportunities
Browse our available openings.
Media Inquiries and Government Relations
Megan Hannah, Sr. Manager, Government & External Affairs
megan.hannah@amwater.com
Investor Relations
Visit our Investor Relations website