H2O Help to Others Program

Water and Wastewater Service Assistance

• Grants of up to $350 per household every six months (maximum $700 per year)
• Applicants must have an outstanding balance of at least $100
• Applicants must have paid at least $50 on their account in the past three months.

Grant awards are based on need and each family’s circumstances are different. Grant amounts are determined on a case-to-case basis. If a customer’s utility service is off or in threat of termination when they apply and the maximum grant amount will not restore service or stop termination, the application will be denied. The amount needed to restore service or stop a termination is determined by utility review. Notification will be sent to the customer advising them that their application was denied and that an additional payment is required in order to be considered for assistance.

Additional Guidelines

Account must be residential, single home or apartment. No “cooking only,” commercial, industrial, or apartments with shared utility service. Name on account must be that of an adult who is currently living in the home. Dollar Energy Fund grants cannot be used to cover security deposits or reconnection fees.

Income Guidelines

Total gross household income for West Virginia American Water customers must be at or below 200% of the Federal Poverty Income Guidelines.

To apply visit Dollar Energy Fund’s Agency Finder at https://www.hardshiptools.org/AgencyFinder.aspx. Questions? Call Dollar Energy Fund at 1-888-282-6816.