CONTACT US
Easy Access to Online Tasks
Phone
1-888-237-1333
Call Center Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
TDD: 711
Reference 1-888-237-1333
Note that our automated system is designed to help you with a number of tasks related to your account. Some of the prompts it recognizes are:
- “No Water”
- “Water Leak”
- “Pay my bill”
- “Billing questions”
- “Account updates”
- "Balance"
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
California American Water Main Offices
San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Hillview Office
40312 Greenwood Way
Oakhurst, CA 93644
Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
External Affairs
Director: Evan Jacobs 707-495-6135
Central Division: Josh Stratton 831-646-3208
Northern Division: Nichole Baxter 916-291-0736
Southern Division: Brian Barreto 626-614-2542
Environmental/Water Quality
Central Division: Dr. Jack Wang 831-646-3269
Northern Division: Shilpa Singh 916-568-4221
Southern Division: Mike Phillips 626-614-2531
Procurement
Procurement: Alexus Russell
619 446-4792
alexus.russell@amwater.com
Supplier Diversity: Mary Lou Ruiz
Marylou.ruiz@amwater.com
619-756-3935
New Development and Construction
If you are seeking information about obtaining fire service, high-volume meters, hydrants or a main extension, please go to our
Developers page
Email our Customer Advocacy TeamProviding you with the best customer service is our priority. If you have a question or concern that needs immediate attention, please call our Customer Service Center at 1-888-237-1333. In the event that you have encountered a problem that could NOT be resolved through our online self-service tools or by reaching out to our Customer Service Center, please feel free to send an email to our customer advocacy team at cawc.customeradvocacy@amwater.com. Kindly include as much information as possible such as your name, address, account number, the nature of the issue, and the most suitable method of contact. Please allow 1-2 business days for a response.
Our President is keenly interested in hearing about your experience and can be reached at President.Tilden@amwater.com