Kentucky American Water Customer Assistance Programs
We want to help keep life flowing to our customers. One way we do this is through our customer assistance programs. If you’re experiencing financial hardship, please reach out to us. We may be able to assist.
H20 Help to Others Program™
For nearly 25 years Kentucky American Water has helped qualifying customers with their water bill payments. Our H20 Help to Others Program™ provides financial assistance for our income-eligible, residential water and wastewater customers in need. The program is funded through a corporate donation as well as customer and employee donations.
Learn more about our H2O Program here.
Payment Arrangements
If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available at 800-678-6301. They will work with you on a plan to pay the balance of your bill over time.
These payment arrangements may require you to:
- Pay at least 25% of your bill within 48 hours of your call
- Pay the rest of the bill, including any applicable late payment charge, according to an agreed upon schedule
- Pay all future bills as they become due.
Only customers who have not broken similar agreements in the past 12 months are eligible to make these payment arrangements.
Budget Billing
Budget Billing provides a fixed monthly payment over a period of 12 months based on the residential customer’s anticipated annual billing. Please call 800-678-6301 to learn more about budget billing.
