CONTACT US

Easy Access to Online Tasks

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Phone
1-800-678-6301
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7

TDD: 711
Reference 1-800-678-6301

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Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday

In-Person
Customer advocacy representatives are available at our office located at 2300 Richmond Road, Lexington, KY, M-F, 9 a.m. to 4 p.m.

Mail
Payment:
Kentucky American Water
P.O. Box 6029
Carol Stream, IL 60197-6029

Career Opportunities
Browse our available openings.

Media and Press Inquiries
susan.lancho@amwater.com

New Development and Construction
john.magner@amwater.com

Procurement
amwater.com/corp/Partners-Suppliers/Suppliers

Investor Relations
Visit our Investor Relations website