Customer Assistance Programs

Sometimes customers face circumstances that stretch their financial resources. Tennessee American Water is here to assist. We offer a variety of programs to help you pay your bill.
Click on the information sheet for both English and Spanish versions of this information.
Tennessee American Water Customer Assistance Information (English | Spanish)

Bill Payment Arrangement Plan

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available  at 1-866-736-6420.  They will work with you on a plan to pay the balance of your bill over time. 

Budget Billing

Sometimes having a predictable water bill helps with financial planning.  Budget billing is a free service available to eligible residential customers.  The program makes managing your cash flow easier by providing predictable monthly payments.  

Project Water Help

Project Water Help is an emergency assistance program created by Tennessee American Water to help provide supplemental funding to Tennessee American Water customers who qualify.

Customers who are unable to pay their water bill can contact United Way’s Help Line by dialing 211. The United Way of Greater Chattanooga serves Tennessee American Water customers who reside in Hamilton, Sequatchie and Marion Counties in Tennessee as well as customers in northwest Georgia.

• Customer can directly call 211, if customer has a 423 area code
• If customer has an out-of-state area code, call 1-423-265-8000
• If customer resides in Georgia, call 1-866-921-3035

How You Can Help

Tennessee American Water customers who wish to contribute to the Project Water Help program can do so by adding a donation to their Tennessee American Water bill payment. Donations can be made a one-time gift or a monthly donation of $1, $3, or $5. You can be assured that 100 percent of your donation goes directly to qualifying customers.