BILLING & PAYMENT
Pay Your Bill:
- Log into MyWater to:
- Make a one-time payment using your bank account.
- Make a one-time credit card payment.
- Schedule automatic payments to avoid late fees. With Auto Pay, your bill will be paid on time, every time, on the date it is due. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. No stamps required. Enroll today on MyWater
- To pay without registering for an account, visit amwater.com/billpay. Be sure to have your account number handy.
- We are pleased to announce that the $1.95 third-party transaction fee for paying your bill by credit card has been eliminated.
Pay with credit card:
- Call 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check).
- Be sure to have your 16 digit account number handy which can be found on your bill.
- We are pleased to announce that the $1.95 third-party transaction fee for paying your bill by credit card has been eliminated.
Send payment along with payment stub to:
Pennsylvania American Water
P.O. Box 371412
Pittsburgh, PA 15250-7412
No cash, staples or paper clips please.
Some Pennsylvania American Water facilities accept customer payments on location. Please see the below list of payment locations and details.
Pennsylvania American Water
Address: City Hall, 101 S George St, York, PA 17401
Hours: Monday – Friday, 8:00 AM – 5:00 PM; closed on holidays
What to bring: Account Number
Other Details: This is a kiosk located in City Hall. Check with routing number, Credit Card and Debit Card Payments accepted. Cash Payments are not accepted at this location.
Pennsylvania American Water partners with CheckFreePay who offers many Authorized Payment Locations across the state. If you would like to make a payment in person, we strongly encourage customers to make payments only at the authorized payment locations found at the below link.
Please note that payment locations and terms change periodically, and some locations charge for this service. Customers are encouraged to call the location first to verify they still accept payments for Pennsylvania American Water, as well as the fee information provided on this site. Please note these locations DO NOT accept payments by mail.
Billing Inquiries:
Pay Through a Third Party
According to PUC regulations, customers are permitted to designate a consenting individual or agency to receive a duplicate copy of reminder notices, past due notices, delinquent account notices or termination notices. When contact with a third party is made, we will advise the third party of the pending action and what steps can be taken to avoid termination.
To add a third-party, both you and the third party must complete and sign the Pennsylvania American Water Third Party Notification Form and return it to the address provided on the form.
CHECK OUT OUR NEW, IMPROVED CUSTOMER PORTAL
Managing your account online is easy with MyWater. You can view and pay your bill, sign up for Auto Pay and Paperless Billing, track your water usage and compare it to your neighborhood average, and more! We’ve improved our customer portal, so if you haven’t logged on recently, view the video below, or log on/enroll and see if for yourself! Visit MyWater today!
Invoices available in Braille, large print or audio
Customers can request to receive their Pennsylvania American Water bill in Braille, large print or as an audio file by contacting our Customer Service Center. Please note, customers requesting an alternate format will continue to receive their regular print format or paperless bill on time. The alternate formatted bill will be sent 7-10 business days after.
How to Submit Your Water Meter Reading
If your water bill has been estimated more than twice in a row, please call us at 800-565-7292, so we can send a technician out to check your meter technology. Outside of this process, this video contains instructions for how you can submit you water meter reading to us on your own if you choose.