H2O Help to Others Program™

For more than 30 years, Pennsylvania American Water has been assisting customers who qualify through its H2O Help to Others Program™. 

WATER SERVICE ASSISTANCE

  • Grants of up to $500 per household per year.
  • A 30% to 90% discount on the monthly service fee and a 20% to 80% discount on the monthly volumetric charges, which saves the average residential customer using 3,201 gallons/month $17.66 to $64.99 every month. *See chart below.
  • Water-saving devices and education. The water-saving kit includes a low-flow shower head, faucet aerators, toilet tank diverter and non-toxic leak-detecting dye tablets. Also included is an educational booklet that explains how to install the devices and provides helpful tips on how to save water inside and outside the home, so customers can take an active part in reducing their water bill through wise water use.
  • NEW Arrearage Forgiveness Program to help customers pay off their past due account balance. 

WASTEWATER SERVICE ASSISTANCE

  • Grants of up to $500 per household per year.
  • A 37% to 85% discount on the total wastewater charges, which saves the average residential customer using 3,201 gallons/month $40.53 to $93.12 every month. *See chart below.
  • NEW Arrearage Forgiveness Program to help customers pay off their past due account balance. 

 

H2O Program Grants

Grants are funded through a corporate donation ($750,000 per year) and customer and employee donations. To qualify for a grant, customers must have annual household incomes at or below 250 percent of the Federal Poverty Income Guidelines (FPIG) (see chart below) and applicants must have made a sincere effort to pay their bill. 

To see if you qualify, contact Dollar Energy Fund, our program administrator, at 1-888-282-6816, or apply online at https://www.dollarenergy.org/myapp/. Program participation is subject to income verification. 

 

Grant Program Income Guidelines 08.24.png

H2O Program Monthly Bill Discounts

To qualify for the water and/or wastewater discount program, customers must have annual incomes at or below 200 percent of the Federal Poverty Income Guidelines. 

To see if you qualify, contact Dollar Energy Fund, our program administrator, at 1-888-282-6816.

Discount Income Guidelines 08.24v2.png

H2O Arrearage Forgiveness Program

Residential customers enrolled in our H2O Help to Others monthly bill discounts may also be eligible for our Arrearage Forgiveness Program if they have a balance that is 60 or more days past-due and is at least $150. Once accepted into the program, customers who pay their current monthly bill in full, plus a $5 copayment, will have $25 of their past due balance forgiven.

To see if you qualify, contact Dollar Energy Fund, our program administrator, at 1-888-282-6816.

 

Downloadable/printable informational flyer: 
H2O Help to Others Program (English)
H2O Help to Others Program (Spanish)