SERVICE LINE MATERIAL INVENTORY PROJECT

To comply with requirements of the U.S. EPA’s proposed Lead and Copper Rule Revision (LCRR) by 2024, Pennsylvania American Water is undertaking a project to identify the service line material type on both the company side and the customer side for all of its customers.

In early 2023, if your service line material was unknown to us, you received a postcard in the mail asking you to participate in a short questionnaire to help us determine your service line material. If you haven’t had the opportunity to respond, you can self-identify and report your service line material using our online map below.

Please “pipe up” to participate in this important program. Click the banner below to view our service line material map.

All contractors representing Pennsylvania American Water in the field will be wearing logoed, high-visibility vests and carrying official photo ID badges. If we contact you about your service line material, we urge you to participate in this important information-gathering project while also being vigilant to check for proper identification before allowing anyone self-identifying as a utility representative into your home.

Click here to self-report your service line material without using the map.

Do you need help identifying your service line material? Please fill out the Assistance Request Form for service line material identification. 

Click here for a downloadable fact sheet on Pennsylvania American Water's Service Line Inventory Project.