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Welcome to New Jersey American Water.
We’re proud to be your new wastewater service provider.

New Jersey American Water completed the acquisition of the City of the Borough of Manville’s wastewater system on November 1, 2024. We have been providing high-quality, reliable water service to our customers in Manville, and we’re committed to delivering that same standard of excellence to you as our new wastewater customer.

You’re in good hands.

Our focus is to provide you with safe, reliable water and wastewater service – and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.

About your rates.

As part of the sale agreement, New Jersey American Water committed to adopting the Borough of Manville’s wastewater rates for a minimum of one year, then modest annual increases (2-4%) in years two through seven. New Jersey American Water is regulated by the New Jersey Board of Public Utilities and any future proposed changes in rates will be subject to extensive review and approval. To learn more, visit newjerseyamwater.com. Under Customer Service & Billing, select Your Water and Wastewater Rates.

We’re transitioning you to monthly billing.

Previously, the Borough billed most customers quarterly for wastewater service. Beginning in December, we’ll be transitioning all customers to monthly billing. Monthly billing makes it easier for customers, especially those on fixed incomes, to include the cost of wastewater service in their monthly household budgets.

Here’s how the billing transition will work: The Borough’s final bill will cover service through October 31, 2024. The wastewater charges will begin to appear on your New Jersey American Water bill in December and will cover wastewater service charges from November 1, 2024, through New Jersey American Water’s meter read date in November. You will be billed monthly thereafter for wastewater service. If you are also a water customer of ours, your water and wastewater charges will be included on one bill.

Account set up for water and wastewater will be the same (Especially important to tenants, landlords and property owners). If you are already a water customer of New Jersey American Water, we will be adding the wastewater charges to your water bill to provide one combined bill. If the water and wastewater bills were not mailed to the same location or person previously, moving forward, we’re mailing the combined bill based on how the water account is set up. For example, if you’re a tenant, and you receive the bill for water service, but your landlord previously paid the wastewater bill, beginning in December, your bill will include both the water and wastewater charges. We recommend that tenants and landlords work together to determine how to manage this transition.

Please note: The Borough of Manville cannot accept payments on our behalf. If you prefer to pay in person, New Jersey American Water has agreements with several authorized payment locations across the state. Below are a few nearby locations. For a complete listing of authorized payment locations, visit us online. Under Pay My Bill, select Pay In Person. In the Biller Search field, be sure to type in New Jersey American Water Co.

  • Walmart, 100 N. Main St, Manville
  • Friendly Check Cashing, 19-21 South Bridge St, Somerville

Additional benefits of being a New Jersey American Water customer.

  • Regular investment in our water and wastewater systems. We regularly evaluate our systems and facilities, prioritize projects and then make necessary capital investments to help improve service. Statewide, we invested more than $507 million in 2023 alone to improve the water and wastewater treatment and pipeline systems. Locally, New Jersey American Water plans to invest $10 million in wastewater system improvements in the first 10 years of ownership to upgrade and repair Manville’s 80-year-old sewer system.
  • High-quality service. Our team of water and wastewater experts and licensed operators has an exceptional track record when it comes to meeting regulatory requirements. With New Jersey American Water’s strong reputation for leadership, innovation and expertise, we have what it takes to meet the needs of your community.
  • Emergency notification system. We use a notification system to quickly alert customers via phone, text and email when emergencies occur. Visit amwater.com/mywater to choose how you want to be notified and to update your contact information. You can also report an emergency online at emergency.amwater.com or through MyWater.
  • Paperless Billing and Auto Pay. Enroll in Paperless Billing, and we’ll notify you by email when your bill is available to view online. Take it one step further and sign up for our recurring Auto Pay. With Auto Pay, your bill will be paid on time, every time, automatically on the due date. No stamps required. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. It’s easy to enroll online using our self-service tool MyWater at amwater.com/mywater. All you need is your account number, which you will receive with your first bill.
  • Commitment to our customers and the environment. We promote wise water use, support environmental programs and offer water experts to speak to your school, civic and neighborhood groups. Learn more about our environmental initiatives at newjerseyamwater.com/environment.
  • A helping hand for customers in need. Through our H2O Help to Others Program™, we offer financial assistance to help customers who qualify pay their water and/or wastewater bill. For more information or to see if you qualify, visit newjerseyamwater.com/h2oprogram, or contact our program administrator New Jersey SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).

We’re here to answer your questions.

Our customer service representatives are available to answer your questions at 1-800-272-1325, Monday through Friday from 7 a.m. to 7 p.m. For emergencies: we’re available at this number 24/7.

You can also access MyWater anytime to view and pay your bill, track water use, and sign up for paperless billing and more. Visit amwater.com/mywater to register. It’s that easy. Be sure to have your account number handy.

We offer interpreter services in many languages. If English isn’t your preferred language, and you have a question about your bill or any communication you receive from us, contact our customer service center.

It’s a privilege to serve you.

We are excited to be your new wastewater service provider. For more information, please review the enclosed welcome packet. We also invite you to follow us on social media @njamwater on Facebook, X and Instagram.

Frequently Asked Questions

When did New Jersey American Water acquire the wastewater system? 

November 1, 2024 

Did it require regulatory approval? 

Yes. The New Jersey Board of Public Utilities approved New Jersey American Water’s Petition to provide wastewater service in the Borough of Manville at its September 25 meeting. 

How do you apply for a new sewer service? 

To request installation of a new sewer service to a property, please contact our Customer Service Center at 1-800-272-1325, M-F, 7 a.m. to 7 p.m., so we may begin the process. Upon receipt of your information, New Jersey American Water will review your request to verify water service is available to your property.

Does New Jersey American Water plan to invest in the Borough of Manville’s wastewater system? 

Yes, locally, we plan to invest $10 million in the first 10 years of ownership. Parts of Manville’s sewer system are more than 80 years old and have reached the end of their useful life. System improvements include:  

  • Strengthening the system to mitigate future flooding 
  • Replacing sewer mains and manholes to address the Inflow and Infiltration challenge   
  • Owning and operating the system in compliance with environmental requirements 

Does New Jersey American Water provide water and wastewater service to other areas? 

Yes. You’re in good hands. New Jersey American Water is the largest water service provider in the state, serving approximately 2.9 million people in more than 190 communities. We also provide water service to 30 additional communities through bulk purchase water agreements. Our focus is to provide you with safe, reliable water and wastewater service – and we have the people and technologies in place to get the job done right. Plus, we have access to national resources. Our parent company, American Water, is the largest publicly traded water and wastewater utility in the U.S., with extensive experience and a strong reputation for leadership, innovation and expertise in water and wastewater services. 

Are my rates changing as a result of this acquisition? 

As part of the sale agreement, New Jersey American Water committed to adopting Manville’s wastewater rates for a minimum of one year, then modest annual increases (2-4%) in years two through seven. New Jersey American Water is regulated by the New Jersey Board of Public Utilities (NJBPU) and any future proposed changes in wastewater rates will be subject to extensive review and approval. For more information about rates, visit newjerseyamwater.com. Under Customer Service & Billing, select Your Water and Wastewater Rates. 

NOTE: All other fees will be in accordance with the New Jersey American Water tariff approved by the NJ Board of Public Utilities.  

Why am I being billed for wastewater services when I wasn’t before? 

If you are already a water customer of New Jersey American Water, we will be adding the wastewater charges to your water bill to provide one combined bill. If the water and wastewater bills were not mailed to the same location or person previously, moving forward, we’re mailing the combined bill based on how the water account is set up. For example, if you’re a tenant, and you receive the bill for water service, but your landlord previously paid the wastewater bill, beginning in December, your bill will include both the water and wastewater charges. We recommend that tenants and landlords work together to determine how to manage this transition. 

Will I continue to be billed quarterly?  

No. Beginning in December 2024, New Jersey American Water will be transitioning customers to monthly billing. Receiving 12 smaller bills instead of four larger bills a year often makes it easier for customers, especially those on fixed incomes, to include the cost of wastewater service in their monthly household budgets. In addition, if you are both a water and wastewater service customer of New Jersey American Water, your water and wastewater charges will be included in one bill.  

Here’s how the billing transition will work: The Borough’s final bill will cover service through October 31, 2024. The wastewater charges will begin to appear on your New Jersey American Water bill in December and will cover wastewater service charges from November 1, 2024, through New Jersey American Water’s meter read date in November. You will then be billed monthly for wastewater service. If you are also a water customer of ours, your water and wastewater charges will be included on one bill. 

Will future rate changes have to undergo regulatory or governmental approvals? 

Yes. New Jersey American Water is a regulated utility subject to governmental review and approval of any changes in rates. Wastewater service rates are regulated by the NJBPU. The process for any future changes in rates will be open, transparent and comply with all regulations.  

If I have a past or current amount due with the Borough of Manville, who do I pay that to? 

  • Borough of Manville wastewater bill: Any amounts due for wastewater service that were billed by the Borough of Manville must be paid to the Borough of Manville to the address provided on your bill.  
  • New Jersey American Water water/wastewater bills: Any past or current due balance billed by New Jersey American Water for water service and/or wastewater service should be paid to us. The Borough of Manville cannot accept payments on behalf of New Jersey American Water. 

I am currently on an installment plan. Does this acquisition change anything? 

You should continue to make payments to your arrears as agreed in your installment plan. Plus, in addition to paying the current charges for water service, you will need to pay current charges for wastewater service to remain on your installment plan.  

Can I pay my sewer bill in person at the Borough of Manville office? 

No. The Borough of Manville cannot accept payments on our behalf. If you prefer to pay in person, here are a few nearby locations:

  • WAL-MART STORES, 100 N. Main St, Manville 
  • FRIENDLY CHECK CASHING, 19-21 South Bridge St, Somerville 
  • INTERNATIONAL CHECK CASHING SERVICES, 337 Talmage Ave, Bound Brook 
  • ELY’S SERVICES, LLC, 14 Hamilton Street, Bound Brook 

For a complete listing of authorized payment locations, visit us online. Under Pay My Bill, select Pay In Person. In the Biller Search field, be sure to type in New Jersey American Water. 

What payment options are available? 

  • Online: Visit www.amwater.com/billpay. Note: Our payment partner, Paymentus, charges $1.95 per transaction for e-check, credit card and debit card payments. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, MyWater (amwater.com/mywater). 
  • Auto Pay: Your bill will be paid on time, every time, directly from your checking or savings account, or applied to your credit card on the date it is due. No stamps are required. You’ll still receive a copy of your bill before the due date, so you will have time to ask any questions before payment. Would you like to enroll today? [Call reps – follow standard process to enroll customer in Auto Pay.] 
  • By mail to the address provided on your bill. 
  • Credit card: You can use your Visa or MasterCard by calling 1.855.748.6066. Note: Our payment partner, Paymentus, charges $1.95 per transaction. Want to avoid the transaction fee? There is no charge to pay by e-check through our web self-service tool, MyWater (amwater.com/mywater). 
  • In person: New Jersey American Water has agreements with several authorized payment locations across the state. Here are a few nearby locations:
    • WAL-MART STORES, 100 N. Main St, Manville
    • FRIENDLY CHECK CASHING, 19-21 South Bridge St, Somerville
    • INTERNATIONAL CHECK CASHING SERVICES, 337 Talmage Ave, Bound Brook
    • ELY’S SERVICES, LLC, 14 Hamilton Street, Bound Brook 

If I am a metered water customer, how is my wastewater usage calculated?  

There are two main components of a wastewater bill.  

  • Wastewater Service Charge: The wastewater service charge represents a portion of New Jersey American Water’s fixed costs to operate and maintain the collection system and collect the wastewater from the customers. The current rate is $18.33. 
  • Wastewater Usage Charge: This is based on the amount of water you use. The rate is $0.403 per 100 gallons. 

Do you have any bill-paying assistance programs for customers? 

Yes. New Jersey American Water assists residential customers who qualify through its H2O Help to Others Program™ in two ways: grants and Universal Affordability discounts.   

  • Grants: Under the company’s H2O assistance program, customers who qualify may receive a grant of up to $500 to help pay their water bill.  To qualify for this program, customers must be at or below 300% of the Federal Poverty Level. 
  • Discount - Water: For water customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and volumetric Water Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level.  
  • Discount - Wastewater: For wastewater customers who qualify, there is a tiered discount ranging from 15-60% of the Fixed Service Charge and Volumetric Wastewater Charge depending on household income levels. To qualify for this program, customers must be at or below 200% of the Federal Poverty Level.  
  • Water Saving Kits 

For more information or to see if you qualify, visit www.newjerseyamwater.com/h2oprogram, or contact our program administrator New Jersey SHARES, toll-free, at 1-877-652-9426 (1-877-NJAWH2O).