At New Jersey American Water, providing safe, reliable water service is our top priority. In 2021, the state of New Jersey enacted a law that requires all water providers to share with customers the material of the utility-owned and customer-owned service lines that lead to their property, notify customers with service lines that are lead or galvanized steel, and replace them by 2031.

We are committed to meeting this goal and as a result we developed and launched our Lead Service Line Replacement Program. Below you can learn more about the program, engage with the interactive map to search your address and if your service line is listed as unknown, take steps to help self-ID the material. If the customer-owned portion of your service line is determined to be made of lead or galvanized steel, we’d like to work with you to replace it at no direct cost to you. Under a signed agreement with each customer, New Jersey American Water will perform the work, and provide a warranty, and the customer will retain ownership of the new water service line once installed. Read more about how the program works on our FAQ page. 

Please note if your service lines contain lead, it does not mean you cannot use water as you normally do. Your water continues to meet water quality standards. We treat water to prevent corrosion of service lines and household plumbing, and our ongoing lead and copper compliance testing continues to meet state and federal water quality regulations, including those set for lead.

“Pipe Up” and Help Us Get the Lead Out in 3 Easy Steps

New Jersey American Water’s water mains are not made of lead; however, the water service line that carries the water from the water main in the street to your home could be. Homeowners’ service lines may be made of lead, copper, galvanized steel or plastic.

We are asking customers to help support by locating and identifying their water service line and submit a short survey. If the service line is confirmed to be lead or galvanized, New Jersey American Water will work with you to have those service lines replaced. Please follow these three easy steps:

1. Watch the video to the right.
2. Follow step-by-step instructions to locate your service line and identify the material.
3. Snap a picture and click the link below to self report your service line to New Jersey American Water.